Shipping & Policies
We guarantee all tubers to have one viable eye, be disease free and true to variety. If any of these quality issues arise, please notify us by email. We will do our best to replace it with the same variety. Refunds will only be issued if we do not have the variety available any longer and there is a quality issue covered by our guarantee policy.
No viable eye- must be reported within 7 weeks of delivery.
Disease/Not true to Variety- must be reported by July 1st 2023.
Inspection of your order within 48 hours of receiving it for any damage claims.
We will NOT be responsible for tubers that do not store well, for any reason. Some varieties are fussy. We will also NOT be responsible for any tubers frozen in transit. Fall shipping is shipped at your risk!
1-3 tubers, $11.00 small flat rate box.
4-16 tubers, $18.00 medium flat rate box.
17-30 tubers, $23.00 large flat rate box.
31+ tubers, I may have to charge you additional shipping.
I will combine shipping on multiple orders and issue refunds for any access shipping charges within 7 days of your order shipping.
Local pickup is available to avoid shipping charges. Please enter discount code "Pickup" at check to remove the shipping charges. I will email you once your order is ready for pickup.
*** Orders ship on Monday & Tuesdays of each week during November*** This is to reduce the risk of your boxes sitting at the post office over the weekend. You will be emailed a tracking number once shipped.
We ship all tubers individually labeled with cedar wood shavings or vermiculite.
If you are experiencing cold weather or generally live in a cold climate at this time of year, please purchase heat packs! I have 72-96+ hour UniHeat packs available for purchase for $5 each. Distance and Estimated delivery time will determine what heat pack is used. They are listed under the "Tubers" section, in alphabetical order under letter "Z" varieties and on the bottom of our products pages (highly visible). Purchase as many as you believe would be needed to keep your tubers warm. In my experience 1 for a medium size box, two for a large.
We do NOT ship Internationally.
All orders are first come first serve and online only.
We recommend that you create an account with us and are ready to go at sale time if there is a variety that you really want.
We have placed a limit of 1 on highly sought-after varieties to give more people an opportunity to obtain them. If you try to buy more, it will only delay your check out process as it will make you adjust your quantity before allowing you to check out. The limit of 1 is per household, so if we receive multiple orders going to the same address, we will cancel the additionals ordered.